Maintenance & Support

Keep your product fast, secure, and evolving without hiring an in-house team

Built with

Datadog
Sentry
PagerDuty
GitHub
Cloudflare

Technologies & tools

Go Go
PostgreSQL PostgreSQL
Redis Redis
Cloudflare Cloudflare
Vercel Vercel
99.7%
average uptime

across production systems under our maintenance contracts

What's included

What maintenance & support includes

01

Bug Fixes & Patches

Rapid triage and resolution of production issues with clear SLA response times — no waiting in a ticket queue.

02

Performance Monitoring

Real-time dashboards, alerting, and monthly performance reports — we catch problems before your users do.

03

Security Updates

Dependency audits, security patching, and vulnerability remediation to keep your systems protected.

04

Feature Iterations

Small feature additions and improvements delivered in regular cycles — your product keeps moving forward.

How it works

Our process

  1. 01

    Onboarding & Audit

    We review your codebase, infrastructure, and current monitoring setup — and document everything we find.

  2. 02

    SLA & Tooling Setup

    Define response time tiers, set up monitoring and alerting stacks, and establish communication channels.

  3. 03

    Continuous Monitoring

    Round-the-clock uptime and performance monitoring with escalation protocols for critical incidents.

  4. 04

    Monthly Reporting

    Monthly summary of incidents, resolutions, performance trends, security patches applied, and upcoming recommendations.

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Industries we serve

Built for your sector

Common questions

FAQ

Our standard maintenance contracts include: P1 (site down, data at risk) — 1-hour response, 4-hour resolution target. P2 (major feature broken) — 4-hour response, next business day resolution. P3 (minor bugs, cosmetic issues) — 24-hour response, resolved within the weekly sprint. Custom SLAs are available for enterprise clients.
All contracts include uptime monitoring, security patching, dependency updates, bug fixes within scope, monthly reporting, and a set number of development hours for small feature work. The exact hour allocation and SLA tier depend on your plan. We'll scope it based on your product's complexity.
Yes, and we do it regularly. We start with a technical audit to document the codebase, identify risks, and assess the monitoring setup. We're transparent about what we find — if there are significant issues, we'll tell you before we commit to a contract.

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